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Terms and Conditions
Agreement
This page contains the terms and conditions under which Mellow Aquatics allows use of the website, mellowaquatics.com, and under which Mellow Aquatics is willing to sell to customers. By using this website or placing an order on this website, you agree to these terms and conditions. Mellow Aquatics does not have a minimum order. However, customers should consider that for small orders, the cost of shipping may be great in relation to the order.
Orders may be placed by using the shopping cart on our website or by sending a list of item numbers by email.
Most orders are filled as placed. However, your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mellow Aquatics reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Mellow Aquatics accepts 1) PayPal, 2) credit cards, 3) Google Checkout, and 4) money orders, 5) Western Union or MoneyGram (required for international orders):
1) PayPal is convenient and secure and has worked well for us. Through PayPal you can pay with funds in your PayPal account, by credit or debit card, or by bank transfer.
2) We also accept Debit and Credit Card transactions without requiring a PayPal account. In this case, PayPal serves as the credit card processor just like processors on any other website. Instructions are provided on our checkout page. Again, a PayPal account is not required to pay by Debit or Credit card even though PayPal is the card processor we use.
3) Although Google Checkout is not offered on our website at this time, we do offer it as an option for emailed orders. Simply email us the ID numbers of the items you want, and we will email you a Google Checkout invoice with instructions for paying online.
4) We accept money orders shipped to the following address:
Mellow Aquatics
922 Gaskill Ave.
Jeannette, PA 15644
You may email us regarding your intention to pay with a money order, but holding items is not guaranteed until payment is actually received. See Hold Policy for more information.
5) Western Union and MoneyGram are accepted from all customers. These are the only forms of payment accepted from international customers.
Mellow Aquatics shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Pennsylvania. For orders shipped to other states, the customer is solely responsible for any applicable tax.
Promotions and Promotion Restrictions
These promotions have restrictions: Promotions can only be used for purchasing items through the online checkout system. Only one promotion can be used per order.
Promotion expiration dates are strictly adhered to. Some products are excluded
from promotions; for example, we might have a sale on Single Angels and
Angelfish Groups which does not apply to Catfish or other livestock sold on the site. Promotions do not apply to Custom Orders.
Hold Policy
Shipments are scheduled within 7 days of placing an order. We hold purchased items up to the 7 days without charge. For each day over 7 days that we hold your items, a 2% daily hold fee will be charged. The hold fee is 2% of the actual value of the ordered items, not necessarily the amount paid. For example, if a discount code was used, the hold fee would be 2% of the original price, not 2% of the discounted price.
If you're paying by money order, we will only hold AFTER receiving your money order. If the items you want have been sold by the time your money order arrives, you may use the money order to buy other items or to place a custom order, or we will return it.
We schedule shipments to arrive on the delivery dates request by customers. Few packages arrive late. However, if a package is late for any reason, Mellow Aquatics is not obligated to provide shipping cost refunds.
Live healthy delivery guaranteed. Problems rarely occur but if you have a problem with an order contact us for resolution. Resolution details depend on specific circumstances. Mellow Aquatics reserves the right to make the final decision on how resolution is made but considers customer wishes in making the final decision and will try to offer options for resolution satisfactory to both the customer and Mellow Aquatics.
Mellow Aquatics accepts orders from international customers but does not ship internationally except to Canada. Orders placed by international customers are guaranteed to the US shipping addresses only. We do not guarantee shipments by international customers or their agents from the US shipping address to the final international destinations. (See the Shipping Section of mellowaquatics.com for more information.)
Cancellations
Cancellations can be requested by a customer and must be requested by email. We do not accept phone cancellations.
Mellow Aquatics is not obligated to grant cancellations for any reason whatsoever even if the request was sent in advance of the ship date. Should we decide to grant a request for cancellation, a fee for 20% of the order total will be withheld. Most refunds are issued within a few days. However, refunds for cancellations may be made at any time chosen by Mellow Aquatics. For example, refunds will not be made unless it is certain that the original payment has cleared. Mellow Aquatics does not accept returns. Mellow Aquatics rarely makes mistakes. However, in the event a product is listed at an incorrect price due to any type of error, Mellow Aquatics shall have the right to refuse or cancel any order placed for the product listed at the incorrect price. Mellow Aquatics shall have the right to refuse or cancel any such order whether or not the order has been confirmed and payment made. If payment has already been made and the order cancelled, Mellow Aquatics shall issue a refund for the amount actually paid, or a lesser amount if a partial order is negotiated.
In the event of a mistake in holding or sending an item, we will not be held liable for the mistake beyond sending a refund for the value of the item.
These Conditions will supersede any terms and/or conditions a customer includes with any purchase order, regardless of whether a representative of Mellow Aquatics agrees to them or not. Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, and any versions no matter the extent of differences in versions since the inception of this site in 2003 are the sole property of Mellow Aquatics as protected by copyright law. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Terms and conditions, prices, and availability are subject to change without notice. Prices adjusted weekly. Availability changes with each order.
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